Signing up

What does it cost?

Each deployable solution is charged a license fee, which includes one year free support & maintenance. After expiry of one year support & maintenance you will be offered yearly support & maintenance at a cost of 15% of the current license fee.

You can also lease the tool on yearly basis.

Any other costs?

If an on-site visit is required to deploy the solution, you will be charged for the traveling costs for the implementation team (typically 1-2 people). Typically an onsite visit is always required in order to deploy the first ARL Container Terminal Solution.

Do I have to pay for support & maintenance?

First year the support & maintenance is included in your license fee. From year two onwards, it is optional to pay support & maintenance.

Can I get support, if I haven't paid for the yearly support & maintenance fee?

Yes, you can. In this case you will be charged commercial rates for the time spent on support. If resolving the issue raised includes upgrading your current software to the latest version (part of maintenance update) you will be charged separately for this.